Wednesday, September 27, 2017

Wow! Delta offering FREE text messaging from flights

Text your heart out at 30,000 feet in the air

Patti Pietschmann

Well it's not yet free WiFi but Delta taking baby steps toward providing passengers with free text access to people on the ground (friends, relatives, car services, business associates) with free mobile messaging beginning Oct. 1, 2017. You can let everybody know when you'll arrive at your destination, what you ate, about your seat mate or just use up the time.

 Delta Air Lines is the first U.S. global carrier* to offer this free service that will enable fliers to stay fully connected with those on the ground and exchange real time messages during  flights via iMessage, WhatsApp and Facebook Messenger. The enhancement is part of Delta's multi-billion dollar investment in the customer experience.
"We know many of Delta's customers want or need to stay connected in the air and on the ground, which is why we're investing in an easy, free way to send and receive messages inflight through some of the most popular global platforms," said Tim Mapes, Delta's Senior vice president and Chief Marketing Officer. "Coupled with our investments in seat-back screens, free entertainment and High-Speed Wi-Fi, free messaging is one more way customers can choose how to make the most of their time on Delta flights."​
Free messaging will be available on all Gogo-enabled Delta flights, including all aircraft with two or more cabins. Customers will be able to access free messaging through Delta's Wi-Fi portal page, Free mobile messaging will be for text use only and does not support the transfer of photo or video files.
In addition to mobile messaging, Delta continues expanding High-Speed Wi-Fi, seat-back entertainment screens and free entertainment . Delta's High-Speed Wi-Fi, powered by Gogo's 2Ku Wi-Fi technology, is delivering next-generation technology that provides consistent, uninterrupted coverage anywhere in the world, including over oceans. Delta has the largest current fleet of Gogo 2Ku aircraft and the largest commitment to 2Ku of any airline in the world. Over the next two years, Delta is set to install over 600 aircraft with High-Speed Wi-Fi for domestic and international flights.  Warning, during my last four Los Angeles to Maui flights WiFi was not available, obviously out of reach going over the ocean.
Supposedly the airline's High-Speed 2Ku Wi-Fi gives customers an at-home experience in flight, including the ability to stream video and use work-related networks, such as VPN, globally (I  have yet to experience this). Unlike prior versions of in-flight technology on Delta, customers may now use Wi-Fi from gate to gate on 2Ku-enabled aircraft. To date, the airline has installed 200 aircraft with the improved Wi-Fi technology.