Friday, July 28, 2017

Breaking news: Delta launches new boarding procedure at Atlanta Hartsfied-Jackson airport

Heads up of flyers this is quite a project

Patti Pietschmann

Wow, Delta is one busy airline.  The company has been making changes and improvements to its in flight experiences at  rocket rate.  Now the airline is trying out new boarding procedures at  Atlanta’s Hartsfield–Jackson International Airport.

Here's what's happening at  T1, T2 and T3 gates:
  • Handheld nomad devices  are being employed that allow gate agents to make seat changes, check bag status and other stuff supposedly  to give agents more time to easily engage with customers rather than standing behind a traditional millwork.
  • Mobile agent pods-- modern, mobile podiums with a smaller footprint--are being used to open up space at the gate for more efficient boarding and additional customer seating.
  • Boarding pillars – branded pillars that create four parallel lanes – not only enhance organization at the gate but also provide customers with a clear path, improving traffic flow. 
  • E-Gates enable passengers to seamlessly and efficiently self-board by scanning their smart phone or boarding pass.
Later this year, phase two of testing will focus on increased agent mobility, the customer’s digital experience at the gate and how to integrate biometric boarding based on testing under way at Reagan Washington International Airport. 
“Vital to this pilot project is employee feedback,” said Ekrem Dimbiloglu, Delta’s Director – Airport Customer Experience. “By sharing your insights, ideas and recommendations with us, we’ll be able to incorporate them to further improve the gate area and boarding process in Atlanta and beyond.”
Over the past year, Delta has replaced ID checks throughout the travel ribbon with fingerprint scanningbiometric-based self-service bag dropRFID baggage handling, real-time bag tracking via the Fly Delta mobile app, more efficient and high-tech automated screening lanes and a groundbreaking app that helps Delta pilots avoid turbulence for a more comfortable flight.
If you are lying out of  Atlanta, be sure to come check out T1, T2 and T3 gates.