Thursday, May 11, 2017

How to avoid turmoil as Delta and other carriers change terminals at LAX

Guide to passenger preparedness at LAX from May 12-17 

Patti Pietschmann

Delta relocation to LAX Terminals 2 and 3 begins tomorrow night, Friday, May 12, carrier offering free pampering perks to reduce stress

The move from terminals 5 and 6 at Los Angeles International Airport is expected to be completed in the early morning hours of Wednesday, May 17. It will mark  one of the largest terminal moves in the history of commercial aviation. Passengers planning to travel during the move must plan ahead as it will impact 15 airlines during the one-week move period, and 21 airlines total will move to different terminals. The move is a precursor to the Delta Sky Way at LAX, Delta’s $1.9 billion plan to modernize, upgrade and connect Terminals 2, 3 and the Tom Bradley International Terminal (TBIT) at LAX over the next seven years.
“Our future in Los Angeles is bright with our $1.9 billion plan for the Delta Sky Way at LAX, an unprecedented public-private partnership through which Delta will undertake the second largest private infrastructure project in the LA basin and completely redevelop Terminals 2 and 3,” said Ranjan Goswami, Delta’s Vice President – Sales, West. “But first, we have to move into our new home. Delta has planned for this move for nearly a year, and I’m confident that our team will make this as smooth as possible for our customers. But we also need our customers to be prepared if they are traveling during the relocation.”
“The ‘LAX on the MOVE’ team is continuing to plan, counting down to May 12,” said Los Angeles Board of Airport Commissioners President Sean Burton. “When the Board approved a new lease and license agreement for Delta Air Lines last summer, chief among our priorities was improving the guest experience at LAX. Delta’s plans for Terminals 2 and 3 fit this vision, and bring us one step closer to the LAX of tomorrow.”
“It all comes down to our guests being informed and taking the necessary actions to make sure they are in the right place at the right time to catch their flights,” said LAWA Chief Executive Officer Deborah Flint. “During the relocation and in the weeks following, passengers are advised to check in online, print or download boarding passes, and check terminal and gate information before coming to LAX. They should also arrive to the airport earlier than normal. Once at LAX, passengers should check flight and gate status on flight information display boards in each terminal to ensure they are in the correct location.”
Delta’s relocation to Terminals 2 and 3 included building new baggage systems and offices, employee lounge areas, ramp offices and IT systems for all of the airlines moving into Terminals 5 and 6 and for Delta’s new space in Terminals 2 and 3.
Passengers are advised to check terminal information before hand and arrive early and request assistance 
On certain days of the move, Delta will operate out of as many as four terminals:
  • Saturday, May 13: Terminals 3, 5 and 6
  • Sunday, May 14: Terminals 3, 5 and 6
  • Monday, May 15: Terminals 2, 3, 5 and 6
  • Tuesday, May 16: Terminals 2, 3, 5 and 6
  • Wednesday, May 17: Terminals 2 and 3A
Avoid disruptions by:
  • Checking  terminal and gate information prior to arriving at LAX. Delta customers should use the Fly Delta app or and reconfirm gate information upon arrival at the airport.
  • Arriving early. Delta recommends arriving three hours prior to domestic departures and four hours prior to international departures.
  • Asking for help. Delta and LAWA will have hundreds of employees and volunteers stationed throughout the impacted terminals to assist customers. They will wear bright green vests that say “Ask Me.”
  • Check  Fly Delta app, text messages, emails, post cards.  Delta released the latest version of the Fly Delta app earlier this year that gives, featuring a completely interactive and integrated wayfinder map for LAX. LAWA will update terminal information in real time at and through social media using the hashtag #LAXontheMove. Digital signage will be continuously updated inside and outside the terminals, and shuttles will be provided to move passengers that arrive at the wrong terminals to the correct locations to make their flights.  Fly Delta

Pampering passengers
Delta  is providing anti-stress help with free  mini spa-like experiences, including:
  • Massages
  • Headspace meditation pods and one-month Headspace subscriptions
  • Cucumber water
  • Kiehl’s hydrating mist
  • Pressed Juicery mini juices with a discount on a future purchase
  • Kind bars
  • Lavender diffusers and Biscoff cookies on the airside shuttle
The spa pop-ups will be available in Terminal 5 from May 13-16, Terminal 3 from May 13-17 and Terminal 2 on May 17 from 8 a.m. – 1 p.m. Kind bars and Pressed Juicery mini juices will be at Terminals 2, 3, 5 and 6 for all days of the move. The lavender diffusers and Biscoff cookies will also be available for all days of the move. LAWA will also have dogs at the airport to provide stress relief and comfort to passengers through their Pets Unstressing Passengers (PUPs) program.
Delta Sky Clubs Will Be Available Throughout Move Week
The Delta Sky Club located in Terminal 5 will remain open through the end of scheduled operations on May 16. The Delta Sky Club location in Terminal 2 will open on May 13, and the location in Terminal 3 will open on May 17. The Delta One check-in facility located at Terminal 5 will remain open through the end of scheduled operations on May 16. After May 16, Delta will temporarily offer dedicated check-in space in Terminal 2 while a long-term Delta One experience is finalized.
Terminals 2 and 3 Offer Immediate Benefits for Delta Customers
Immediately following the move, Delta customers will enjoy:
  • Faster and more convenient connections to flights operated by Delta’s joint venture and SkyTeam partners in Terminals 2, 3 and TBIT via an airside bus that prevents customers from having to leave and re-enter the secure area
  • Less ramp congestion and more gate space upon arriving and departing LAX
  • $332 million in recently completed upgrades at Terminal 2
  • New location closer to the LAX entrance for faster and easier access into and out of the airport
  • New concessions in Terminals 2 and 3, including popular spots like Shake Shack, Angel City Brewery and Starbucks
Delta will have access to 23 gates at LAX immediately following the move and will operate alongside many of its airline partners, including Aeromexico, Virgin Atlantic and WestJet. Later, a secure connection to TBIT will enable seamless access to additional partners, including Air France-KLM, Alitalia, China Eastern, China Southern, Korean Air and Virgin Australia. When completed, the new space will provide all the amenities Delta’s customers have come to expect at LAX, including a private Delta One check-in lounge, new state-of-the-art Delta Sky Clubs, an integrated in-line baggage system, convenient passenger flows, more gate-area seating, and a world-class concession program featuring local chefs and restaurants in partnership with Westfield Corporation.